It is supposed that the buyer and the seller discuss the order terms before making a payment.
It is very important to contact the seller before making a payment, since the seller’s status on the website can be “online,” but they may be away. If you made a payment without prior notice, you will have to wait for the seller or contact our support team for a refund.
If there is no agreement on the order terms between the buyer and the seller, we will make a decision based on common sense and on the average time required to complete similar orders on our marketplace, when resolving a dispute.
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